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FAQ's
The payment methods that are available to consumers are Direct bank transfer and PayPal.
Transfer the money directly to our bank account. Please use the order number as the reason for payment. Your order will only be shipped after the money has been credited to our account.
Yes, if you do not have a PayPal account, you can also pay with your credit card.
Shipping
As a rule, you will receive your shipment within 1 - 3 working days within Germany.
The shipping costs are EUR 4.50 per order.
Free of charge from 40€.
We want you to be satisfied with your purchase from us. This includes ensuring that your ordered goods reach you in the fastest way possible. Our high-performance shipping partner DHL takes care of this.
Return
If there is a problem with an order, please feel free to contact us by email at support@creano.com.