Cancellation policy

In the case of slightly negligent breaches of duty, our liability and that of our vicarious agents shall be limited to the foreseeable, direct average damage typical for the contract. We and our vicarious agents shall not be liable for slightly negligent breaches of obligations that are not essential to the contract and whose breach does not jeopardize the performance of the contract. The aforementioned limitations of liability do not affect claims of the customer arising from product liability or warranty. Furthermore, the limitations of liability shall not apply in the event of bodily injury or damage to health attributable to us or in the event of loss of life of the customer.

We are only liable for our own content on the website of our online store. Insofar as we provide access to other websites via links, we are not responsible for the third-party content contained therein. We do not adopt the external content as our own. If we become aware of illegal content on external websites, we will immediately block access to these pages.

Cancellation policy
Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us

Creano GmbH
In der Wanne 1
31832 Springe
Germany
Tel + 49 (0) 5041/7795111
Fax + 49 (0) 5041/7795112
E-mail: info@creano.com

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. You can also fill out and submit the model cancellation form or another clear declaration electronically on our website [www.creano.com].

If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to

Creano GmbH
In der Wanne 1
31832 Springe
Germany

to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

End of the cancellation policy

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